Tickets & Snowsports Front Desk Agent

Smugglers' Notch Resort; Jeffersonville (VT); On-site; USD 22,000 - 30,000; Full time

Job summary

Smugglers' Notch Resort in Vermont seeks a Tickets & Snowsports Front Desk Agent to help families kick off memorable winter getaways. You’ll assist guests in booking ski and snowboard lessons, lift tickets, season passes, and off-mountain activities.

Offer local tips and concierge-style planning for guests of all ages, coordinate with Guest Services for a seamless experience, and support on-site guests as well as day-trippers.

Responsibilities

• Assist guests in planning their Smuggs vacation by booking ski & snowboard lessons, lift tickets, season passes, and off-mountain winter activities like snowshoeing or tubing.
• Provide local insights and insider tips—whether it’s your favorite blue run, where to grab the best hot chocolate, or how to make the most of a snowy afternoon.
• Offer a concierge-style experience, creating personalized vacation plans for guests of all ages and experience levels.
• Support both on-site guests and those planning upcoming vacations or day trips.
• Collaborate closely with Guest Services and other resort departments to ensure smooth communication and a seamless guest experience.

Job description

Love sharing your passion for winter fun and mountain life? So do we!

Join the team that helps guests kick off their best days on the mountain! As a Tickets & Snowsports Front Desk Agent, you’ll be part of the front-line magic, helping families plan unforgettable winter memories, whether it’s choosing the perfect Ski & Ride School program, finding the right lift ticket or pass, or guiding them to fun beyond the slopes.

What You'll Do:

• Assist guests in planning their Smuggs vacation by booking ski & snowboard lessons, lift tickets, season passes, and off-mountain winter activitieslike snowshoeing or tubing.
• Provide local insights and insider tips—whether it’s your favorite blue run, where to grab the best hot chocolate, or how to make the most of a snowy afternoon.
• Offer a concierge-style experience, creating personalized vacation plans for guests of all ages and experience levels.
• Support both on-site guestsand those planning upcoming vacations or day trips.
• Collaborate closely with Guest Services and other resort departments to ensure smooth communication and a seamless guest experience.

What We're Looking For:

• A friendly, enthusiastic communicator with a positive, can-do attitude
• Someone who thrives in a fast-paced, guest-focused environment
• Strong computer and multitasking skills
• A love for winter mountain lifeand enthusiasm for skiing, snowboarding, and snow-based fun (skiing and riding skills not required)Passion for delivering exceptional guest serviceto families from all backgrounds

Schedule & Availability:

This is a full-time, seasonal positionwith potential for year-round employment depending on candidate fit and business needs.

Weekend and holiday availability is required, after all, those are some of the most exciting days to be part of the Smuggs magic!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.