Seasonal Lodging Front Desk Agent — Guest Experience & Perks

Alterra Mountain Company; Vermont, United States, Northern America, Americas; Hybrid; USD 23,000 - 32,000; Part time

Benefits offered by this job

Employee Pass

Discounts at Alterra resorts

IKON pass

Discounted golf & fitness memberships

Employee childcare rates

Retail & F&B discounts

Friends & family tickets

Onsite medical clinic

Job summary

Alterra Mountain Company at Stratton in Vermont is seeking a Front Desk Agent to greet guests, check in and out, handle inquiries, and provide information about the resort. The role requires strong customer service and computer literacy, with evenings, weekends, and holidays possible.

This seasonal position offers competitive pay and access to employee perks such as resort passes, discounts, and benefits; opportunities for career growth are highlighted within a bold mountain community.

Qualifications

• Must be 18 years of age or older.
• Strong computer literacy skills.
• Excellent communication skills.
• Ability to multitask & delegate tasks as needed.
• Previous customer service experience, preferred.

Responsibilities

• Check guests in and out of Stratton lodging.
• Anticipate and take appropriate action surrounding guest issues.
• Prepare welcome packets for arrivals when necessary.
• Answer phone calls from guests; includes PBX system.
• Provide general information about the resort.
• Administrative duties as assigned.

Skills

Customer service

Computer literacy

Communication skills

Multitasking

Job description

Alterra Mountain Company at Stratton in Vermont is seeking a Front Desk Agent to greet guests, check in and out, handle inquiries, and provide information about the resort. The role requires strong customer service and computer literacy, with evenings, weekends, and holidays possible.

This seasonal position offers competitive pay and access to employee perks such as resort passes, discounts, and benefits; opportunities for career growth are highlighted within a bold mountain community.