Tickets & Snowsports Front Desk Agent

Smugglers' Notch Resort; Jeffersonville (VT); On-site; USD 21,000 - 30,000; Full time

Job summary

Smugglers in Jeffersonville, VT is hiring a Tickets & Snowsports Front Desk Agent to help guests plan unforgettable winter vacations. You’ll book ski and snowboard lessons, lift tickets, season passes, and fun off-mountain activities, while offering local insights and a concierge-style experience for families of all ages.

Join a fast-paced, guest-focused team and collaborate with Guest Services to ensure smooth, memorable experiences on and off the slopes.

Qualifications

• Strong customer service skills and friendly communication.
• Ability to multitask in a fast-paced, guest-focused environment.
• Interest in winter mountain life and skiing/snowboarding encouraged.

Responsibilities

• Assist guests in planning their Smugglers vacation by booking ski & snowboard lessons, lift tickets, season passes, and off-mountain winter activities like snowshoeing or tubing.
• Provide local insights and insider tips—whether it’s your favorite blue run, where to grab the best hot chocolate, or how to make the most of a snowy afternoon.
• Offer a concierge-style experience, creating personalized vacation plans for guests of all ages and experience levels.
• Support both on-site guests and those planning upcoming vacations or day trips.
• Collaborate closely with Guest Services and other resort departments to ensure smooth communication and a seamless guest experience.

Skills

Customer service

Guest services

Multitasking

Tech-savvy

Winter sports enthusiasm

Job description

Love sharing your passion for winter fun and mountain life? So do we!

Join the team that helps guests kick off their best days on the mountain! As a Tickets & Snowsports Front Desk Agent, you’ll be part of the front-line magic, helping families plan unforgettable winter memories, whether it’s choosing the perfect Ski & Ride School program, finding the right lift ticket or pass, or guiding them to fun beyond the slopes.

What You'll Do:

• Assist guests in planning their Smuggs vacation by booking ski & snowboard lessons, lift tickets, season passes, and off-mountain winter activitieslike snowshoeing or tubing.
• Provide local insights and insider tips—whether it’s your favorite blue run, where to grab the best hot chocolate, or how to make the most of a snowy afternoon.
• Offer a concierge-style experience, creating personalized vacation plans for guests of all ages and experience levels.
• Support both on-site guestsand those planning upcoming vacations or day trips.
• Collaborate closely with Guest Services and other resort departments to ensure smooth communication and a seamless guest experience.

What We're Looking For:

• A friendly, enthusiastic communicator with a positive, can-do attitude
• Someone who thrives in a fast-paced, guest-focused environment
• Strong computer and multitasking skills
• A love for winter mountain lifeand enthusiasm for skiing, snowboarding, and snow-based fun (skiing and riding skills not required)Passion for delivering exceptional guest serviceto families from all backgrounds

Schedule & Availability:

This is a full-time, seasonal positionwith potential for year-round employment depending on candidate fit and business needs.

Weekend and holiday availability is required, after all, those are some of the most exciting days to be part of the Smuggs magic!

Equal Opportunity Employer
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