Seasonal Front Desk Specialist – Tax Office

H&R Block, Inc.; Oshkosh (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Wisconsin to welcome clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role offers training and a stepping stone into tax preparation or leadership. You will greet clients, answer calls, book appointments, handle check-in and document intake, keep the office organized, and work with the team to ensure a smooth client experience while handling sensitive

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage multiple priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Attention to detail

Digital tools

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Wisconsin to welcome clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role offers training and a stepping stone into tax preparation or leadership. You will greet clients, answer calls, book appointments, handle check-in and document intake, keep the office organized, and work with the team to ensure a smooth client experience while handling sensitive