Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Town of Rice Lake (WI); Sur place; USD 17 000 - 22 000; Temps partiel

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Wisconsin. You will welcome clients, schedule appointments, and connect clients with the right tax professional.

This in-person role supports daily office operations and emphasizes client confidentiality and teamwork. Training and support lead to growth within tax preparation or office leadership. Evening and weekend availability during tax season is required, and you will work closely with a team of tax

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to service clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients and create a welcoming first impression as the face of the office.
• Answer calls, schedule appointments, and match clients with the appropriate tax professional.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Connaissances

Interpersonal skills

Multitasking

Organization

Microsoft Office

Teams

Scheduling systems

Customer service

Formation

High school diploma/GED or equivalent

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Wisconsin. You will welcome clients, schedule appointments, and connect clients with the right tax professional.

This in-person role supports daily office operations and emphasizes client confidentiality and teamwork. Training and support lead to growth within tax preparation or office leadership. Evening and weekend availability during tax season is required, and you will work closely with a team of tax