Seasonal Client Experience Specialist

H&R Block, Inc.; Manawa (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life-long learning support

Job summary

H&R Block, Inc. in Wisconsin seeks a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling, supporting daily office operations in person.

You will be the welcoming face of the office, coordinating check-ins and directing clients to the right tax professional. This role offers training and a path into tax preparation or office leadership, requiring strong communication, multitasking, and teamwork.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain a clean, organized office environment.
• Collaborate with tax professionals to support daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client service

Multitasking

Communication

Teamwork

Computer skills

Evenings/weekends availability

Education

High school diploma

Tools

Microsoft Office

Scheduling software

Teams

Job description

H&R Block, Inc. in Wisconsin seeks a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling, supporting daily office operations in person.

You will be the welcoming face of the office, coordinating check-ins and directing clients to the right tax professional. This role offers training and a path into tax preparation or office leadership, requiring strong communication, multitasking, and teamwork.