Seasonal Front Desk Concierge — Client Services

H&R Block, Inc.; Havelock (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and support client scheduling and daily operations in person.

This role offers a stepping stone into tax preparation or office leadership and requires availability during tax season, including evenings and weekends. As part of a tax office team, you will greet clients, help match them with the right tax professional, manage check-in and intake, and maintain a professional,

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; able to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail and follow-through.
• Familiarity with basic computer programs (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Communication

Attention to detail

Team collaboration

Discretion and confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and support client scheduling and daily operations in person.

This role offers a stepping stone into tax preparation or office leadership and requires availability during tax season, including evenings and weekends. As part of a tax office team, you will greet clients, help match them with the right tax professional, manage check-in and intake, and maintain a professional,