Seasonal Front Desk Concierge - Client Service Pro

H&R Block, Inc.; Placentia (CA); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support day-to-day office operations in an in-office role. You will work with tax professionals to connect clients with the right expert and ensure a smooth intake process.

The role emphasizes confidentiality, teamwork, and professional client interaction, with opportunities to grow into tax preparation or office leadership during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes including document handling.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals and team members for seamless operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Organizational skills

Computer skills

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support day-to-day office operations in an in-office role. You will work with tax professionals to connect clients with the right expert and ensure a smooth intake process.

The role emphasizes confidentiality, teamwork, and professional client interaction, with opportunities to grow into tax preparation or office leadership during tax season.