Seasonal Front Desk & Client Services Specialist

H&R Block, Inc.; Calais (ME); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-ins, schedule appointments, and support daily operations alongside tax professionals.

This in-person role offers training and potential growth into tax preparation or leadership, with evening and weekend shifts during tax season and a supportive, team-oriented environment.

Qualifications

• Experience in a fast-paced, client-facing environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Proficiency with basic computer programs (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service experience

Interpersonal communication

Multitasking

Attention to detail

Office software proficiency

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-ins, schedule appointments, and support daily operations alongside tax professionals.

This in-person role offers training and potential growth into tax preparation or leadership, with evening and weekend shifts during tax season and a supportive, team-oriented environment.