Seasonal Front Desk & Client Services Specialist

H&R Block, Inc.; Lafayette (IN); On-site; USD 19,000 - 26,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Lafayette, IN. This in-person role welcomes clients, manages scheduling, and supports day-to-day office operations alongside tax professionals.

The position offers training and a pathway into tax preparation or office leadership, with availability required for evenings and weekends during tax season. The role emphasizes a professional, welcoming client experience and confidentiality.

Qualifications

• Experience in a fast-paced, client-focused environment.
• Strong interpersonal and professional communication.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document handling.
• Maintain a clean, organized office to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with discretion and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Office software proficiency

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Lafayette, IN. This in-person role welcomes clients, manages scheduling, and supports day-to-day office operations alongside tax professionals.

The position offers training and a pathway into tax preparation or office leadership, with availability required for evenings and weekends during tax season. The role emphasizes a professional, welcoming client experience and confidentiality.