Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Plano (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. In-person role handling scheduling, check-in, and light office operations, with potential for growth into tax prep or leadership, during tax season.

You will greet clients, route them to the right tax professional, manage documents, and support daily operations alongside tax professionals in a fast-paced environment.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Communication

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. In-person role handling scheduling, check-in, and light office operations, with potential for growth into tax prep or leadership, during tax season.

You will greet clients, route them to the right tax professional, manage documents, and support daily operations alongside tax professionals in a fast-paced environment.