Seasonal Front Desk & Client Services Pro (In-Person)

H&R Block, Inc.; Fountain Valley (CA); On-site; USD 23,000 - 37,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) plan

Associate Tax Prep benefit

Job summary

H&R Block, Inc. in Fountain Valley, CA seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with tax professionals.

With training and support, this role can lead to tax preparation or office leadership. This role is in-person and not remote; evenings and weekends availability is required during tax season, with responsibilities including client intake, document handling, and

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals and team members for daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Fountain Valley, CA seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with tax professionals.

With training and support, this role can lead to tax preparation or office leadership. This role is in-person and not remote; evenings and weekends availability is required during tax season, with responsibilities including client intake, document handling, and