Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Mission Viejo (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Mission Viejo, CA. You will greet clients, manage check-ins, answer calls, and coordinate with tax professionals to ensure a smooth, friendly client experience.

This in-person role requires strong interpersonal skills, multitasking, and the ability to work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients and be the face of the office.
• Answer phone calls, schedule appointments, match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication skills

Multitasking

Organization

Computer skills

Evenings & weekends

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Mission Viejo, CA. You will greet clients, manage check-ins, answer calls, and coordinate with tax professionals to ensure a smooth, friendly client experience.

This in-person role requires strong interpersonal skills, multitasking, and the ability to work evenings and weekends during tax season.