Seasonal Client Concierge | In-Person Reception

H&R Block, Inc.; Fountain Valley (CA); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block in Fountain Valley, CA is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-ins, answer calls, and coordinate with tax professionals. This in-person role supports daily office operations and may lead to growth into tax preparation or leadership with training.

Availability for evenings and weekends during tax season is required. The position emphasizes a professional client experience, confidentiality with sensitive information, and teamwork

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Communication

Multitasking

Attention to detail

Office software

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Fountain Valley, CA is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-ins, answer calls, and coordinate with tax professionals. This in-person role supports daily office operations and may lead to growth into tax preparation or leadership with training.

Availability for evenings and weekends during tax season is required. The position emphasizes a professional client experience, confidentiality with sensitive information, and teamwork