Tax-Season Front Desk Pro — Client Services

H&R Block, Inc.; Costa Mesa (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Costa Mesa, CA is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person.

This role offers hands-on exposure to tax preparation and potential growth into office leadership while working evenings and weekends during tax season. The ideal candidate will have strong interpersonal skills, excel in a fast-paced environment, and be proficient with Microsoft Office and scheduling tools.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and provide a welcoming first impression for the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document handling.
• Maintain organized, clean office to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Evening/weekend availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Costa Mesa, CA is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person.

This role offers hands-on exposure to tax preparation and potential growth into office leadership while working evenings and weekends during tax season. The ideal candidate will have strong interpersonal skills, excel in a fast-paced environment, and be proficient with Microsoft Office and scheduling tools.