Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Mount Pleasant (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client in our Mount Pleasant office. You will manage client scheduling and support daily operations, working closely with tax professionals.

This in-person role offers training and growth into tax preparation or leadership. Responsibilities include greeting clients, handling calls and appointments, and maintaining a professional office environment during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage priorities throughout the day.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling systems; evenings and weekends during tax season required.

Responsibilities

• Greet clients and create a welcoming, professional first impression as the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.

Skills

Customer service

Multitasking

Communication skills

Attention to detail

Microsoft Office

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling software

Job description

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client in our Mount Pleasant office. You will manage client scheduling and support daily operations, working closely with tax professionals.

This in-person role offers training and growth into tax preparation or leadership. Responsibilities include greeting clients, handling calls and appointments, and maintaining a professional office environment during tax season.