Seasonal Client Service Pro & Receptionist - Evenings/Weekends

H&R Block, Inc.; Tazewell (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage scheduling in-person at the Tennessee office.

You will support daily office operations and partner with tax professionals to ensure a smooth client experience throughout the tax season. Responsibilities include greeting clients, handling calls, coordinating appointments, and maintaining a confidential, organized reception area.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally
• Ability to multitask and manage competing priorities throughout the day
• Organizational skills with attention to detail and follow-through
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service

Interpersonal communication

Multitasking

Organizational skills

Computer skills

Evenings & weekend availability

Education

High school diploma/GED

Tools

Scheduling systems

Microsoft Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage scheduling in-person at the Tennessee office.

You will support daily office operations and partner with tax professionals to ensure a smooth client experience throughout the tax season. Responsibilities include greeting clients, handling calls, coordinating appointments, and maintaining a confidential, organized reception area.