Seasonal Front Desk & Client Services

H&R Block, Inc.; Northbrook (IL); Hybrid; USD 21,000 - 37,000; Full time

Benefits offered by this job

Paid training

Medical benefits

401(k) plan

Associate tax prep benefit

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for clients. You will greet clients, manage scheduling, and support daily office operations in-person in Northbrook, IL.

The role offers hands-on training and opportunity to advance into tax preparation or office leadership while ensuring a welcoming, professional client experience during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with team members and clients.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Time management

Attention to detail

Team collaboration

Education

High school diploma/GED

Receptionist/front desk experience

Customer service experience

Experience in hospitality or call center

Tools

MS Office

Scheduling systems

Teams

Phone systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for clients. You will greet clients, manage scheduling, and support daily office operations in-person in Northbrook, IL.

The role offers hands-on training and opportunity to advance into tax preparation or office leadership while ensuring a welcoming, professional client experience during tax season.