Seasonal Front Desk & Client Service Pro

H&R Block, Inc.; Aurora (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person at our Aurora, IL location.

In this role you will greet clients, handle scheduling, manage check-in, and collaborate with tax professionals to ensure a smooth experience while handling sensitive information with care. This is a hands-on front desk position requiring professionalism and reliability.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Greet clients

Scheduling

Customer service

Multitasking

Organizational skills

Office software

Communication

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person at our Aurora, IL location.

In this role you will greet clients, handle scheduling, manage check-in, and collaborate with tax professionals to ensure a smooth experience while handling sensitive information with care. This is a hands-on front desk position requiring professionalism and reliability.