Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Town of Baldwin (WI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Benefits package available

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, answer calls, and schedule appointments in a fast-paced in-office setting. You will coordinate with tax professionals to ensure a smooth client experience and help maintain a professional front desk.

This role offers a path into tax preparation or office leadership with evenings and weekend availability during tax season, and it is an in-person position at our Wisconsin location.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with tax pros.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Experience in fast-paced environment

Interpersonal communication

Multitasking

Organization & attention to detail

Microsoft Office / scheduling tools

Education

High school diploma / GED

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, answer calls, and schedule appointments in a fast-paced in-office setting. You will coordinate with tax professionals to ensure a smooth client experience and help maintain a professional front desk.

This role offers a path into tax preparation or office leadership with evenings and weekend availability during tax season, and it is an in-person position at our Wisconsin location.