Seasonal Client Experience Specialist

H&R Block, Inc.; Eagle River (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block in Wisconsin is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations. This in-person role offers exposure to tax professionals and potential growth into tax preparation or office leadership.

You will handle scheduling, organize documents, and collaborate with staff to ensure a smooth, welcoming client experience, with opportunities to learn in a supportive team environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with tax pros.
• Manage client check-in and intake, including scanning documents.
• Maintain orderly office to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Communication

Office software

Scheduling

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block in Wisconsin is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations. This in-person role offers exposure to tax professionals and potential growth into tax preparation or office leadership.

You will handle scheduling, organize documents, and collaborate with staff to ensure a smooth, welcoming client experience, with opportunities to learn in a supportive team environment.