Seasonal Client Concierge & Front Desk

H&R Block; Concord (NC); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block in Concord, NC is seeking a seasonal Client Service Professional / Receptionist to greet clients, schedule appointments, and support daily office operations. You will be the face of the office, coordinating with tax professionals and handling documents with care.

This in-person role can lead to tax preparation or office leadership with training and weekend availability during tax season. Strong communication, organization, and customer-service skills are essential.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Client-focused

Multitasking

Communication skills

Organizational skills

Basic computer use

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Concord, NC is seeking a seasonal Client Service Professional / Receptionist to greet clients, schedule appointments, and support daily office operations. You will be the face of the office, coordinating with tax professionals and handling documents with care.

This in-person role can lead to tax preparation or office leadership with training and weekend availability during tax season. Strong communication, organization, and customer-service skills are essential.