Seasonal Front Desk & Client Concierge (Tax Season)

H&R Block, Inc.; Prior Lake (MN); On-site; USD 16,000 - 37,000; Full time

Job summary

H&R Block in Prior Lake, MN is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support daily office operations alongside tax professionals.

This in-person role offers training and a path into tax preparation or office leadership, with evenings and weekends during tax season, a focus on confidentiality, and a welcoming, professional client experience.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Familiarity with Microsoft Office, Teams, and scheduling systems.
• High school diploma or GED preferred.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle confidential client information with discretion.

Skills

Customer service

Communication

Multitasking

Organizational skills

Team collaboration

Office software

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Prior Lake, MN is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support daily office operations alongside tax professionals.

This in-person role offers training and a path into tax preparation or office leadership, with evenings and weekends during tax season, a focus on confidentiality, and a welcoming, professional client experience.