Seasonal Front Desk & Client Concierge – Tax Office

H&R Block, Inc.; Lower Burrell (Westmoreland County); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a friendly, detail‑oriented Client Service Professional to greet clients, manage check‑in, and support daily office operations in person.

This seasonal, in‑office role offers exposure to tax professionals and a path into tax preparation or leadership. The role emphasizes confidentiality, teamwork, and a welcoming client experience, with training on scheduling tools and office software.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Phone etiquette

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a friendly, detail‑oriented Client Service Professional to greet clients, manage check‑in, and support daily office operations in person.

This seasonal, in‑office role offers exposure to tax professionals and a path into tax preparation or leadership. The role emphasizes confidentiality, teamwork, and a welcoming client experience, with training on scheduling tools and office software.