Seasonal Front Desk & Client Concierge (In-Person)

H&R Block, Inc.; Round Rock (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block seeks a seasonal Client Service Professional / Receptionist to greet clients, schedule appointments, and support daily office operations in person. You will match clients with the right tax professional and handle check-in, intake, and document organization with confidentiality and care.

Ideal candidates bring experience in fast-paced client service, strong communication, teamwork, and the ability to multitask during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service

Communication

Multitasking

Teamwork

Attention to detail

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block seeks a seasonal Client Service Professional / Receptionist to greet clients, schedule appointments, and support daily office operations in person. You will match clients with the right tax professional and handle check-in, intake, and document organization with confidentiality and care.

Ideal candidates bring experience in fast-paced client service, strong communication, teamwork, and the ability to multitask during tax season.