Seasonal Front Desk & Client Concierge (In-Person)

H&R Block, Inc.; Paw Paw Township (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to warmly welcome clients, manage scheduling, and support daily office operations in person.

You will greet clients, route them to the right tax professional, handle check-in and document intake, maintain a tidy office, and collaborate with the team to ensure a smooth, professional client experience, including evenings and weekends during tax season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; ability to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (e.g., Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Communication

Team collaboration

Multitasking

Office software

Education

High school diploma/GED

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to warmly welcome clients, manage scheduling, and support daily office operations in person.

You will greet clients, route them to the right tax professional, handle check-in and document intake, maintain a tidy office, and collaborate with the team to ensure a smooth, professional client experience, including evenings and weekends during tax season.