Seasonal Front Desk Agent — Mountain Lodge Hospitality

ExplorUS; Stanley (VA); On-site; USD 18,000 - 26,000; Part time

Job summary

Shenandoah National Park is seeking a Front Desk Associate for seasonal roles at Big Meadows Lodge, Lewis Mountain Cabins, and Skyland Resort. The role emphasizes delivering extraordinary hospitality, handling reservations, and guiding guests about Park attractions.

Responsibilities include front desk duties, interacting with diverse guests, and maintaining a high standard of service. This seasonal position offers a rewarding outdoor working environment in the Blue Ridge Mountains.

Qualifications

• Provide excellent customer service to guests and visitors.
• Demonstrate strong interpersonal and communication skills.
• Work well in a team and adapt to a fast-paced environment.

Responsibilities

• In a professional and accurate manner, provide relevant information for all guest tours and programs.
• Present guest programs with a positive demeanor to enhance the guest experience.
• Process reservations and check-ins/outs efficiently, respecting policy and rate structure.
• Respond to guest concerns calmly and escalate to management when needed.
• Keep front and back-office areas organized and clean.
• Coordinate with emergency responders when necessary in a calm and effective manner.
• Prepare daily deposits and follow cash handling procedures.
• Assist team members with Park knowledge and local area information.
• Understand ISO environmental and quality initiatives and responsibilities.

Skills

Customer service

Interpersonal skills

Communication skills

Team collaboration

Education

High school diploma or equivalent

Tools

Room Master

Job description

Shenandoah National Park is seeking a Front Desk Associate for seasonal roles at Big Meadows Lodge, Lewis Mountain Cabins, and Skyland Resort. The role emphasizes delivering extraordinary hospitality, handling reservations, and guiding guests about Park attractions.

Responsibilities include front desk duties, interacting with diverse guests, and maintaining a high standard of service. This seasonal position offers a rewarding outdoor working environment in the Blue Ridge Mountains.