Seasonal Front Desk Agent — Guest Experience Pro

Hyatt Hotels Corporation; Boston, Northern (MA, KY); Hybrid; USD 28.000 - 40.000; Vollzeit

Zusammenfassung

Hyatt Hotels Corporation is seeking a Front Desk Agent for a seasonal role to be the first point of contact for guests. You will handle check-ins/check-outs, reservations, and guest inquiries, delivering exceptional service while upholding Hyatt standards.

Responsibilities include verifying reservations, processing payments, upselling services, coordinating with other departments, and keeping the front desk organized and compliant with safety procedures.

Qualifikationen

• High school diploma or equivalent.
• At least 1 year prior hotel front desk or customer service experience.
• Strong verbal and written communication with a friendly, professional demeanor.
• Proficiency in hotel management software and computer systems.
• Ability to multitask, work under pressure in a fast-paced environment.
• Open availability including evenings, weekends, and holidays.

Aufgaben

• Greet guests and ensure a seamless check-in/check-out.
• Verify IDs and reservation details accurately.
• Manage reservations, update profiles, and handle changes.
• Answer phones and respond to inquiries about services.
• Process payments and handle cash and billing.
• Maintain guest records and prepare daily reports.
• Respond to guest questions about the property and local area.
• Address complaints by coordinating with other departments.
• Upsell hotel services and amenities.
• Keep front desk organized and presentable.
• Follow Hyatt policies and safety procedures.
• Collaborate with housekeeping and maintenance.
• Assist in other front office tasks.

Kenntnisse

Customer service

Multitasking

Communication

Hotel software

Ausbildung

High school diploma or equivalent

Tools

Hotel management software

Jobbeschreibung

Hyatt Hotels Corporation is seeking a Front Desk Agent for a seasonal role to be the first point of contact for guests. You will handle check-ins/check-outs, reservations, and guest inquiries, delivering exceptional service while upholding Hyatt standards.

Responsibilities include verifying reservations, processing payments, upselling services, coordinating with other departments, and keeping the front desk organized and compliant with safety procedures.