Front Desk Guest Experience Agent

OTH Hotels Resorts

Greensboro (NC)

Hybrid

USD 28,000 - 36,000

Full time

4 days ago

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Job summary

OTH Hotels Resorts invites an attentive Guest Service Agent to be the first point of contact for guests, delivering exceptional service at the front desk. You will handle check-in/check-out, reservations, and inquiries with a professional, friendly demeanor in a fast-paced property setting.

What you bring: a high school diploma (hospitality degree preferred) and customer-focused experience. The role may require evenings, weekends, and holidays, and you will coordinate closely with housekeeping

Qualifications

Education: High school diploma or equivalent; hospitality degree preferred.
Experience: Previous customer service or hospitality experience preferred.
Travel: No travel required; position is fully property-based.

Responsibilities

Greet guests with warmth and provide efficient check-in/check-out services.
Manage room reservations using the hotel PMS.
Respond to guest inquiries, requests, and complaints promptly and professionally.
Provide information about hotel amenities, services, and local attractions.
Handle billing, payments, and cash transactions accurately and securely.
Coordinate with housekeeping/maintenance to ensure room readiness.
Answer calls, emails, and other guest communications channels.
Maintain accurate guest records and front office documentation.
Upsell rooms and promote hotel services when appropriate.
Support overall front office operations as needed.