Seasonal Framing & Customer Experience Associate

Michaels of Canada; Alexandria (VA); Presencial; USD 18.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Descripción de la vacante

The Michaels Companies Inc. is hiring for a Store Associate in Alexandria, VA to deliver friendly customer service, help customers locate products, and ensure a fast checkout experience.

Responsibilities include truck unloading, stocking, and maintaining in-stock conditions, with opportunities to engage customers in the rewards program and enroll in credit options. The role supports omnichannel tasks like BOPIS and SFS and requires adherence to SOPs and safety programs.

Formación

• Retail and/or customer service experience preferred.

Responsabilidades

• Help customers shop, locate products, and provide solutions.
• Provide a fast, friendly checkout experience and handle cash to standards.
• Engage customers in Rewards program and Private Label Credit Card enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Maintain merchandise recovery and go-back process for in-stock stores.
• Execute Store In Stock Optimization (SISO) and AD set duties.
• Support shrink and safety programs; adhere to SOPs and company policies.
• Interact respectfully; be a positive role model for team members.
• Cross-trained in Custom Framing selling and production.
• Other duties as assigned.

Conocimientos

Customer service

Descripción del empleo

The Michaels Companies Inc. is hiring for a Store Associate in Alexandria, VA to deliver friendly customer service, help customers locate products, and ensure a fast checkout experience.

Responsibilities include truck unloading, stocking, and maintaining in-stock conditions, with opportunities to engage customers in the rewards program and enroll in credit options. The role supports omnichannel tasks like BOPIS and SFS and requires adherence to SOPs and safety programs.