Seasonal Email Support Specialist — One-Email Resolutions

Silver Star Brands, Inc.; Oshkosh (WI); On-site; USD 19,000 - 28,000; Part time

Job summary

Silver Star Brands, Inc. in Oshkosh, WI is seeking a Seasonal Email Specialist to join our Customer Relations team and deliver fast, friendly email support to our web customers.

This on-site, temporary role runs October 2026 through January 2027, with 30–35 hours per week and start times after 8am. As an Email Specialist, you will craft clear written responses, resolve concerns in one email where possible, and may assist with Mail, Phone, and Marketplace support, building our commitment to

Qualifications

• Excellent written grammar and clear communication.
• Comfort navigating email platforms (Outlook preferred) and websites.
• Microsoft Office skills are a plus.
• Prior customer service experience is helpful but not required.
• Strong attention to detail and problem-solving instincts.
• Flexible, positive attitude toward new tasks and responsibilities.
• Collaborative spirit and teamwork.

Responsibilities

• Resolve customer concerns via email with fast, one-and-done solutions.
• Proactively troubleshoot issues by coordinating with teammates and departments.
• Meet production and quality standards to maintain customer satisfaction.
• Step in for outbound calls when needed to resolve issues.
• Help manage online reputation by addressing customer reviews.
• Cross-train and take on new responsibilities as needed.

Skills

Grammatical accuracy

Email platforms

Microsoft Office

Customer service

Attention to detail

Teamwork

Adaptability

Tools

Outlook

Microsoft Office

Job description

Silver Star Brands, Inc. in Oshkosh, WI is seeking a Seasonal Email Specialist to join our Customer Relations team and deliver fast, friendly email support to our web customers.

This on-site, temporary role runs October 2026 through January 2027, with 30–35 hours per week and start times after 8am. As an Email Specialist, you will craft clear written responses, resolve concerns in one email where possible, and may assist with Mail, Phone, and Marketplace support, building our commitment to