Seasonal Returns Specialist — Excel & DAX Pro

Silver Star Brands; Oshkosh (WI); On-site; USD 17,000 - 25,000; Part time

Job summary

Silver Star Brands is seeking a Seasonal Returns Specialist in Oshkosh, WI for the peak season. You will process returns and exchanges, issue refunds, and keep customers satisfied while supporting operations.

The role requires attention to detail, organizational skills, and the ability to work in Excel, Word, and DAX. A high school diploma or equivalent is required, with 6+ months of customer service experience.

Qualifications

• 6+ months of experience in customer service, sales, or order entry.
• High school diploma or equivalent required.
• Proficiency with Excel, Word, and DAX.
• Strong organizational and problem-solving skills.
• Ability to multitask and manage multiple priorities.

Responsibilities

• Process returns, exchanges, and related transactions with speed and accuracy.
• Issue refunds and manage exchanges through our systems.
• Identify product trends or issues while processing returns and report them.
• Communicate with customers to resolve return questions or undeliverable packages.
• Support additional projects and tasks as needed.

Skills

Customer service

Organizational skills

Problem solving

Multitasking

Attention to detail

Self-motivation

Education

High School diploma or equivalent

Tools

Excel

Word

DAX

Job description

Silver Star Brands is seeking a Seasonal Returns Specialist in Oshkosh, WI for the peak season. You will process returns and exchanges, issue refunds, and keep customers satisfied while supporting operations.

The role requires attention to detail, organizational skills, and the ability to work in Excel, Word, and DAX. A high school diploma or equivalent is required, with 6+ months of customer service experience.