Seasonal Customer Experience Specialist

AgCertain; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

AgCertain is seeking a Specialist, Customer Service to provide online and phone support, ensuring customer satisfaction and retention. You will interact with customers, address inquiries, resolve issues and maintain professional communications.

This seasonal role runs through December 31, 2026, with the potential to transition to full-time. Responsibilities include handling orders, coordinating with teams, documenting complaints, and contributing to GMP-compliant service standards while working

Qualifications

• High school diploma or GED required with basic reading, writing and math skills.
• Previous customer service experience is a plus.
• Must be computer literate and able to communicate across platforms clearly.

Responsibilities

• Interact with customers via phone, email and in-person when needed.
• Resolve inquiries and complaints to ensure customer satisfaction and retention.
• Coordinate order processing and customer interactions with Maytag Dairy Farms.
• Maintain accurate records of customer complaints for traceability.
• Participate in GMP training and follow safety policies and SOPs.
• Support team trainings and perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Interpersonal communication

Education

High school diploma or GED

Tools

Computer literacy

Job description

AgCertain is seeking a Specialist, Customer Service to provide online and phone support, ensuring customer satisfaction and retention. You will interact with customers, address inquiries, resolve issues and maintain professional communications.

This seasonal role runs through December 31, 2026, with the potential to transition to full-time. Responsibilities include handling orders, coordinating with teams, documenting complaints, and contributing to GMP-compliant service standards while working