Returns Processing Specialist

Silver Star Brands, Inc.; Oshkosh (WI); On-site; USD 19,000 - 22,000; Part time

Job summary

Silver Star Brands, Inc. is seeking a Seasonal Returns Specialist to join our Customer Relations team in Oshkosh, Wisconsin during the busy season.

This temporary position runs from September through January 2027, offering 20–25 hours per week. You will process returns and exchanges, issue refunds, and help resolve customer questions using DAX and Marketplace systems.

Qualifications

• 6+ months of customer service, sales, or order entry experience.
• Attention to detail and ability to work under pressure during peak season.
• Proficiency with Excel, Word, and DAX for daily tasks.

Responsibilities

• Process returns, exchanges, and related transactions with speed and accuracy.
• Issue refunds and manage exchanges through DAX and Marketplace systems.
• Communicate with customers to resolve questions about returns or undeliverable packages.
• Collaborate with the Customer Relations team to keep operations running smoothly.

Skills

Organizational skills

Problem-solving

Multitasking

Excel

Word

DAX

Self-motivation

Independent work

Customer service experience

Education

High school diploma or equivalent

Tools

Excel

Word

DAX

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Returns Processing Specialist

Seasonal Clerical Oshkosh, WI, US

TEMPORARY Position (September through January 2027)

• 20-25 Hours Per Week (Between hours of 7am-6pm)
• Potential Opportunity for year round employment, will be determined in January 2027

Join Our Team for the Busy Season – Make an Impact Where It Counts!

Are you detail-oriented, customer-focused, and ready to jump into a fast-paced environment? We're looking for a Seasonal Returns Specialist to be a key player on our Customer Relations team during our busiest time of year. If you thrive on solving problems, love keeping things organized, and enjoy helping customers get the resolutions they need, this role is for you!

Position Summary

As a Seasonal Returns Specialist, you'll be at the heart of our customer experience — ensuring every return and exchange is processed accurately and efficiently. You'll partner closely with our Customer Relations team, playing a vital role in keeping our customers happy and our operations running smoothly.

What You'll Do

• Process returns, exchanges, and related transactions with speed and precision
• Issue refunds and manage exchanges through our DAX and Marketplace systems
• Spot and report product trends or issues you notice while processing returns — your insights help us improve!
• Reach out to customers directly to resolve questions about returns or undeliverable packages
• Bring a positive, can-do attitude to additional projects and tasks as needed

This role offers variety, purpose, and the chance to directly shape the customer experience during our peak season.

What You Bring

• Sharp organizational and problem-solving skills
• The ability to juggle multiple priorities without missing a beat
• Comfort working in Excel, Word, and DAX
• Self-motivation and the confidence to work independently
• At least 6 months of experience in customer service, sales, or order entry
• Grace under pressure — including the ability to navigate challenging customer conversations
• A high school diploma or equivalent

Why You'll Love This Role

This is more than a seasonal job — it's a chance to build valuable skills, work with a supportive team, and make a real difference for our customers when they need it most. If you're ready to bring your energy and expertise to a role that matters, we'd love to hear from you!

Note: This job description reflects the general nature of the role and is not an exhaustive list of every duty or requirement.

Required education, skills, abilities, and experience

• Organizational and problem solving skills
• Ability to handle multiple tasks
• Attention to detail
• Good working knowledge of Excel, Word and DAX
• Self motivator, ability to work independently
• High School education or its equivalent.