Seasonal District Manager: Lead Multi-Unit Stores

Jackson Hewitt - FAB; Bastrop (TX); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Training & development

Job summary

Jackson Hewitt is seeking a Seasonal Assistant District Manager to lead a multi-store district, oversee recruitment and training of seasonal teams, and drive operational excellence for revenue and profitability. This role works with the District Manager to ensure standards across locations, from office setup to technology and vendor relationships.

You will monitor performance, support HR processes, and ensure tax education and client service quality while coordinating with leadership to achieve

Qualifications

• Associate degree or equivalent business experience required.
• 2 years of management or supervisory experience required.
• Knowledge of tax preparation processes preferred.
• Strong communication and client service skills required.

Responsibilities

• Responsible for multi-unit retail locations in the assigned district and will work in tandem with the District Manager to strategically manage district operations to maximize efficiency, increase revenue and profitability.
• Leads recruiting efforts, the interviewing process of seasonal employees and drives the tax education process and flow of teams, including the transition to hire process.
• Monitors employee performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems, while partnering with Human Resources on training, development, complaints, and any employee relations issues.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance.
• Continuously builds the business by retaining existing clients, attracting new clients, and creating positive brand awareness.
• Resolves client complaints or answers client questions regarding policies and procedures.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors GL & P&L performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all assigned district goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills

Leadership

Communication

Operations management

Tax knowledge

Team supervision

Problem solving

Time management

Customer service

Education

Associate degree or equivalent

Tools

Dayforce or HRIS

Excel

Word

Job description

Jackson Hewitt is seeking a Seasonal Assistant District Manager to lead a multi-store district, oversee recruitment and training of seasonal teams, and drive operational excellence for revenue and profitability. This role works with the District Manager to ensure standards across locations, from office setup to technology and vendor relationships.

You will monitor performance, support HR processes, and ensure tax education and client service quality while coordinating with leadership to achieve