Seasonal Customer Service Representative (Remote)

Vimo; Fremont (CA); Hybrid; USD 21,000 - 23,000; Full time

Job summary

Vimo (GetInsured) is hiring seasonal, full-time remote Customer Service Representatives to join its remote call center. You will handle inbound calls about health insurance, explain plan options, and assist enrollees from home.

Responsibilities include resolving questions about coverage and billing, accurately documenting interactions, and consistently meeting quality and productivity targets while working in a fully remote setting.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and customer service skills.
• Basic computer skills and the ability to navigate multiple systems.
• A quiet home workspace with reliable high-speed internet.
• Bilingual English/Spanish is a plus and earns a higher pay rate.

Responsibilities

• Answer inbound calls from customers needing health insurance help.
• Explain plan options and assist callers with enrollment.
• Resolve questions about coverage and billing.
• Document each interaction accurately.
• Meet quality and productivity targets.

Skills

Verbal communication

Customer service

Computer literacy

Multi-system navigation

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

Vimo (GetInsured) is hiring Seasonal Customer Service Representatives for its remote call center. In this full-time seasonal role, you will answer inbound calls from customers who need help with health insurance — explaining plan options, helping callers enroll, resolving questions about coverage and billing, documenting each interaction, and meeting quality and productivity targets.

Requirements: high school diploma or equivalent; strong verbal communication and customer service skills; basic computer skills and the ability to navigate multiple systems; a quiet home workspace with reliable high-speed internet. Previous call center or customer service experience is a plus. Bilingual English/Spanish is a plus and earns a higher pay rate.

Schedule: full-time, seasonal (remote).

Pay: $15.00 per hour plus performance incentives; $17.00 per hour for Spanish-bilingual representatives.

Verified as an active opening (Vaia job board) on October 14, 2026.