Spanish Bilingual Remote Customer Service Representative

VIMO INC; Las Cruces (NM); Remote; USD 26,174 - 28,240; Full time

Benefits offered by this job

Paid training

Performance-based incentives

401(k) match

Paid time off (PTO)

Job summary

VIMO INC is looking for a Remote Customer Service Representative in Las Cruces, NM. This full-time seasonal position offers hourly pay between $19.00 and $20.50, along with performance-based incentives. You will support Vimo's mission to simplify health insurance enrollment for consumers across the United States.

The ideal candidate will possess moderate to advanced computer skills and excellent communication abilities, with responsibilities including handling calls, managing customer accounts, and providing top-tier support.

Qualifications

• Ability to work comfortably from home
• Comfortable learning new technology
• High level of professionalism

Responsibilities

• Handle inbound and outbound calls
• Deliver the highest level of customer service consistently
• Manage customer accounts and provide technical support
• Perform application data entry
• Respond to online chat inquiries as assigned

Skills

Moderate to advanced computer skills

Excellent verbal and written communication skills

Self-motivated and success-driven

Job description

Vimo is hiring a Remote Customer Service Representative in Las Cruces, NM. The role is full‑time and seasonal, with hourly pay between $19.00 and $20.50 and performance‑based incentives. The position supports Vimo’s mission to simplify health insurance enrollment for consumers across the United States.

Requirements

• Age 18 or older
• Complete a background check and drug test within 3 days
• Maintain a private, dedicated, and secure workspace
• Use a personal device with a functioning camera during the training period
• Attend the paid 3‑week training program in full
• Provide a wired Ethernet connection with a minimum speed of 100 mb/s (no mobile or Wi‑Fi internet)

Responsibilities

• Handle inbound and outbound calls
• Deliver the highest level of customer service consistently
• Manage customer accounts and provide technical support
• Perform application data entry
• Respond to online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Apply creative problem‑solving skills
• Adapt to changing projects and updates
• Manage time and task priorities, multitasking as needed
• Complete required training, testing, and certifications
• Adhere to regulated communication guidelines across all channels

Qualifications

• Moderate to advanced computer skills
• Comfortable learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Self‑motivated and success‑driven
• Ability to work comfortably from home

What We Offer

• Paid training
• Full‑time seasonal role
• Performance‑based incentives in addition to base pay
• Convenient work‑from‑home setup
• Collaborative and supportive team environment
• 401(k) match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience (not required)

• Previous customer or technical support experience
• Experience with group or individual health insurance or ACA
• Call center experience
• Familiarity with CRM systems
• Spanish bilingual (plus)