Seasonal Customer Service Representative

Eastern Propane; Wolfeboro (NH); On-site; USD 19,000 - 25,000; Full time

Job summary

Eastern Propane is seeking a Seasonal Customer Service Representative in Wolfeboro, NH to handle customer questions with a friendly, professional approach. You will support service calls, dispatcher tasks, and data entry to keep operations running smoothly.

Responsibilities include answering calls from technicians, scheduling service calls, providing information via software, and maintaining accurate customer records. A high school diploma and strong English and math skills are required.

Qualifications

• Minimum high school diploma or GED required.
• Experience operating a multi-line/function phone system.
• General knowledge of applicable codes to assist technicians.
• Read and write in English and perform basic math.
• Ability to multi-task and deliver reliable customer service.

Responsibilities

• Accurately respond to customer questions and inquiries.
• Take calls from Service Technicians and provide dispatch support.
• Manage service call scheduling and dispatching in a timely manner.
• Provide information using software and assist customers to total satisfaction.
• Prepare documentation for data entry and update customer accounts.
• File customer documentation in appropriate folders.

Skills

Multi-line phone system

Customer service

English literacy

Basic math

Reliability

Education

High school diploma or GED

Job description

Seasonal Customer Service Representative

Seasonal Wolfeboro, NH, US

SEASONAL CUSTOMER SERVICE REPRESENTATIVE

Wolfeboro, NH – Full Time

About our energy

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a platinum level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's \"Best Places to Work\" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.

Why choose Eastern?

• Employee & family fuel discounts for your home


• Opportunity for growth


• Complimentary coffee, snacks, and Thanksgiving turkey

About this opportunity

This seasonal position is responsible for efficiently providing solutions to customer questions, concerns and inquiries through a positive and respectful dialogue. Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential.

What your role will look like

• Accurately and appropriately manage and respond to customer questions, concerns and inquiries


• Take incoming calls from Service Technicians and provide servicing and dispatch support


• Timely and accurate managing of the service call scheduling and dispatching.


• Provide customer with requested information by using application software or other appropriate means, and assist customer to achieve total satisfaction


• Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as charges or credits on customer accounts


• Filing of customer documentation in appropriate folders

What you’ll bring to this role

• Education: Minimum of high school diploma or GED equivalent


• Experience operating a multi-line/function phone system


• Must possess general knowledge of applicable codes to assist technicians


• Demonstrate ability to read and write in English and perform basic math skills.


• Demonstrate ability to multi-task.


• Demonstrate reliability and good customer service skills.