Customer Service Representative

Eastern Propane; Loudon (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

100% paid insurance options

Matched 401(k)

Employee & family fuel discounts

Training Center

3.5 Weeks PTO + 7 holidays

Wellness reimbursement

Job summary

Eastern Propane seeks a customer service representative to deliver exceptional service within the Service Department. You will address customer questions, coordinate with Service Technicians, and manage calls, scheduling, and data entry with accuracy.

The role requires multitasking, strong English communication, and reliable attendance. We offer extensive benefits, PTO, holidays, and growth opportunities in a veteran-friendly, family-oriented workplace.

Qualifications

• Must have high school diploma or GED.
• Experience operating a multi-line phone system is preferred.
• Ability to read and write in English and perform basic math.

Responsibilities

• Accurately respond to customer questions, concerns, and inquiries.
• Take incoming calls from Service Technicians and provide servicing and dispatch support.
• Timely and accurate management of service call scheduling and dispatching.
• Provide customers with information using application software and assist to achieve total satisfaction.
• Prepare documentation for data entry and record charges or credits on customer accounts.
• File customer documentation in appropriate folders.

Skills

Multitasking

Customer service

Phone system

Data entry

Communication

Education

High school diploma or GED

Tools

Multi-line phone system

Job description

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a platinum level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.

Why choose Eastern?

• Extensive benefits including 100% paid insurance options
• Matched 401(k) options
• Employee & family fuel discounts for your home
• State of the art Training Center
• 3.5 Weeks paid time off + 7 paid holidays
• Veteran’s Day paid holiday for active military and veterans
• Opportunity for growth
• Complimentary coffee, snacks, and Thanksgiving turkey
• Shortened summer hours – full pay, shorter days
• Wellness reimbursement (gym, exercise classes, and more)
• Additional voluntary benefits

About this opportunity

Responsible for delivering exceptional customer service by efficiently addressing customer questions, concerns, and inquiries through professional, positive, and respectful interactions within the Service Department. This role requires strong multitasking abilities, and the capacity to handle administrative responsibilities while ensuring a high level of customer satisfaction and support.

What your role will look like

• Accurately and appropriately manage and respond to customer questions, concerns and inquiries
• Take incoming calls from Service Technicians and provide servicing and dispatch support
• Timely and accurate managing of the service call scheduling and dispatching.
• Provide customer with requested information by using application software or other appropriate means, and assist customer to achieve total satisfaction
• Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as charges or credits on customer accounts
• Filing of customer documentation in appropriate folders

What you’ll bring to this role

• Education: Minimum of high school diploma or GED equivalent
• Experience operating a multi-line/function phone system
• Must possess general knowledge of applicable codes to assist technicians
• Demonstrate ability to read and write in English and perform basic math skills.
• Demonstrate ability to multi-task.
• Demonstrate reliability and good customer service skills.