Customer Service Representative

Eastern Propane; Danvers (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

100% paid insurance

401(k) matching

Fuel discounts

Training Center

PTO + holidays

Veterans holiday

Growth opportunities

Wellness reimbursement

Voluntary benefits

Job summary

Eastern Propane, a family-owned full-service propane and oil company, is seeking a Service Department Customer Service role in Danvers, MA. You will handle customer questions, dispatch support to Service Technicians, and manage scheduling with accuracy to ensure total satisfaction.

Qualifications include a high school diploma or GED, experience with a multi-line phone system, and strong English reading/writing and math skills.

Qualifications

• Must have high school diploma or GED.
• Experience operating a multi-line phone system is preferred.
• Strong reading/writing in English and basic math skills.

Responsibilities

• Respond to customer questions, concerns, and inquiries in a professional, positive, and respectful manner.
• Take incoming calls from Service Technicians and provide servicing and dispatch support.
• Manage service call scheduling and dispatch in a timely and accurate manner.
• Provide requested information using company software and assist customers to achieve satisfaction.
• Enter customer information and charges into the computer system; file customer documentation.

Skills

Multitasking

Customer service

Administrative skills

Communication

Education

High school diploma or GED

Tools

Phone system

Job description

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a platinum level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.

Why choose Eastern?

• Extensive benefits including 100% paid insurance options
• Matched 401(k) options
• Employee & family fuel discounts for your home
• State of the art Training Center
• 3.5 Weeks paid time off + 7 paid holidays
• Veteran’s Day paid holiday for active military and veterans
• Opportunity for growth
• Complimentary coffee, snacks, and Thanksgiving turkey
• Shortened summer hours – full pay, shorter days
• Wellness reimbursement (gym, exercise classes, and more)
• Additional voluntary benefits

About this opportunity

Responsible for delivering exceptional customer service by efficiently addressing customer questions, concerns, and inquiries through professional, positive, and respectful interactions within the Service Department. This role requires strong multitasking abilities, and the capacity to handle administrative responsibilities while ensuring a high level of customer satisfaction and support.

The anticipated pay range for this position is $21.50-$23.00.

What your role will look like

• Accurately and appropriately manage and respond to customer questions, concerns and inquiries
• Take incoming calls from Service Technicians and provide servicing and dispatch support
• Timely and accurate managing of the service call scheduling and dispatching.
• Provide customer with requested information by using application software or other appropriate means, and assist customer to achieve total satisfaction
• Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as charges or credits on customer accounts
• Filing of customer documentation in appropriate folders

What you’ll bring to this role

• Education: Minimum of high school diploma or GED equivalent
• Experience operating a multi-line/function phone system
• Must possess general knowledge of applicable codes to assist technicians
• Demonstrate ability to read and write in English and perform basic math skills.
• Demonstrate ability to multi-task.
• Demonstrate reliability and good customer service skills.