Customer Service Representative

Eastern Propane; Sanford (ME); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Insurance options

Matched 401(k)

Employee & family fuel discounts

Training Center

Paid time off

Job summary

Eastern Propane in Sanford, ME is seeking a customer service-oriented professional to provide solutions to customer questions and concerns with a positive, respectful dialogue. The role includes handling technician and driver calls, dispatch support, and data entry for customer accounts.

Qualified candidates have a high school diploma or GED and experience with a multi-line phone system. Competitive hourly pay ranges from $21.50 to $24.00, plus extensive benefits and growth opportunities within

Qualifications

• High school diploma or GED equivalent.
• Experience operating a multi-line phone system.
• General knowledge of codes to assist technicians.

Responsibilities

• Manage and respond to customer questions with a positive, respectful dialogue.
• Take incoming calls from Technicians/Delivery Drivers and provide dispatch support.
• Schedule and dispatch service and delivery calls accurately and timely.
• Provide customers with information using software systems and data entry for charges/credits.
• File and organize customer documentation.

Skills

Phone system

Customer service

Education

High school diploma / GED

Job description

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.

Why choose Eastern?

• Extensive benefits including 100% paid insurance options
• Matched 401(k) options
• Employee & family fuel discounts for your home
• State of the art Training Center
• 3.5 Weeks paid time off + 7 paid holidays
• Veteran’s Day paid holiday for active military and veterans
• Opportunity for growth
• Complimentary coffee, snacks, and Thanksgiving turkey
• Shortened summer hours – full pay, shorter days
• Wellness reimbursement (gym, exercise classes, and more)
• Additional voluntary benefits

About this opportunity

This position is responsible for efficiently providing solutions to customer questions, concerns and inquiries through a positive and respectful dialogue. Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential.

The anticipated pay range for this position is $21.50-$24.00 per hour.

What your role will look like

• Accurately and appropriately manage and respond to customer questions, concerns and inquiries
• Take incoming calls from Technicians/Delivery Drivers and provide servicing and dispatch support
• Timely and accurate managing of the service and delivery call scheduling and dispatching.
• Provide customer with requested information by using application software or other appropriate means, and assist customer to achieve total satisfaction
• Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as charges or credits on customer accounts
• Filing of customer documentation in appropriate folders
• Other duties as assigned

What you’ll bring to this role

• Education: Minimum of high school diploma or GED equivalent
• Experience operating a multi-line/function phone system
• Must possess general knowledge of applicable codes to assist technicians

Eastern uses certain electronic systems and technologies [relating to the monitoring of its company-owned equipment, devices, network infrastructure, and applications] which may technically qualify as “Employer surveillance” under Maine law.