Seasonal Customer Service Pro — Drive Satisfaction & Growth

Ferrellgas; Topeka (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with match

Employee stock ownership plan (ESOP)

PTO

Paid training

Employee discounts

Job summary

Ferrellgas is seeking a Seasonal Customer Service Specialist to provide exceptional service via phone, chat, email, and social channels. You will support customers and work with internal teams to ensure a high-quality experience while helping drive business growth.

The role emphasizes listening, probing to identify issues, updating accounts, processing orders, and resolving problems using approved policies. Training is provided; strong communication and organizational skills are essential.

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience.
• Excellent written and verbal communication skills.
• Strong organizational skills and data entry experience.
• Proficient in Microsoft Office.

Responsibilities

• Answer phones, chat, social media, or email professionally.
• Maintain and update customer accounts accurately.
• Schedule delivery orders and negotiate with customers.
• Handle basic pricing questions and contract information.
• Assist with soft collections and basic cash handling.
• Assist with new customer account setup.
• Meet or exceed performance standards.

Skills

Customer service

Negotiation

Organizational skills

Communication

Data entry

Education

High school diploma

Tools

Excel

Word

Access

Job description

Ferrellgas is seeking a Seasonal Customer Service Specialist to provide exceptional service via phone, chat, email, and social channels. You will support customers and work with internal teams to ensure a high-quality experience while helping drive business growth.

The role emphasizes listening, probing to identify issues, updating accounts, processing orders, and resolving problems using approved policies. Training is provided; strong communication and organizational skills are essential.