Seasonal Customer Care & POS Specialist

Nordstrom; San Jose (CA); Sur place; USD 29 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance

Disability

Merchandise Discount

EAP Resources

Résumé du poste

Nordstrom is seeking a customer-focused associate in California to deliver friendly service, handle returns, support order pickup, and process transactions accurately. You will mentor new hires on the register and uphold privacy and security standards across interactions.

Hours include evenings and weekends, with opportunities to promote in a team-driven environment and participate in loyalty program initiatives.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsabilités

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy
• Build relationships with teammates and contribute to a positive, team-focused environment
• Protect the security and privacy of customer information through education, compliance and resolution of issues
• Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience

Connaissances

Customer service

POS training

Cash handling

Communication

Outils

MS Windows

iOS

Android

Description du poste

Nordstrom is seeking a customer-focused associate in California to deliver friendly service, handle returns, support order pickup, and process transactions accurately. You will mentor new hires on the register and uphold privacy and security standards across interactions.

Hours include evenings and weekends, with opportunities to promote in a team-driven environment and participate in loyalty program initiatives.