Seasonal Customer Love Specialist | Flexible Hours

Reformation; United States; Remote; USD 25,000 - 30,000; Part time

Job summary

Reformation is seeking Seasonal Customer Service Representatives to provide magical support across email, chat, text, and phone. You will help customers with orders, returns, and product guidance while upholding the brand’s mission and service standards.

The role emphasizes a customer-first mindset, strong communication, and the ability to adapt in a fast-paced ecommerce environment. Flexible evenings and weekends are required during peak season.

Qualifications

• Experience delivering customer support across multiple channels.
• Strong written and verbal communication skills.
• Ability to manage time and priorities in a fast-paced environment.

Responsibilities

• Provide consistently magical customer service across all channels.
• Deliver an excellent customer experience with a customer-first mindset.
• Meet and exceed performance goals.
• Wear multiple hats to help customers shop and resolve questions.

Skills

Customer service

Communication

Time management

Empathy

Multichannel support

Tools

Kustomer

Google Suite

Job description

Reformation is seeking Seasonal Customer Service Representatives to provide magical support across email, chat, text, and phone. You will help customers with orders, returns, and product guidance while upholding the brand’s mission and service standards.

The role emphasizes a customer-first mindset, strong communication, and the ability to adapt in a fast-paced ecommerce environment. Flexible evenings and weekends are required during peak season.