Seasonal Customer Delight Specialist

Reformation; Austin (TX); Sur place; USD 23 000 - 26 000; Temps partiel

Avantages offerts par ce poste

Medical, dental & vision insurance

Commuter benefits

Paid time off

Retirement planning support

Global collaboration opportunities

Fertility care support through Carrot

Community donations by the company

Clothing discount

Volunteer Time Off

Résumé du poste

Reformation is hiring for Seasonal part-time Customer Service roles in Austin, TX. You will provide consistently magical service across channels, ensuring a smooth shopping experience for customers and helping them find their next favorite item.

This role requires empathy, strong communication, and the ability to juggle multiple tasks in a fast-paced environment. Applicants should be friendly, adaptable, and committed to Reformation’s mission.

Qualifications

• Must have strong written and verbal communication skills.
• Ability to stay calm and friendly under pressure.
• Comfortable working in a fast-paced, seasonal environment.
• Willingness to adapt to changing priorities and procedures.

Responsabilités

• Provide consistently magical customer service across all customer service channels.
• Deliver an excellent customer experience with a customer-first mindset to build long-term relationships.
• Meet and strive to exceed performance goals.
• Wear multiple hats (stylist, friend, personal assistant) to help customers shop.
• Know shipping, fulfillment, and returns procedures to process orders efficiently.
• Share customer and product feedback with Merchandising, Operations, and Product Development.

Connaissances

Excellent communication

Empathy

Time management

Multi-tasking

People-focused

Description du poste

Reformation is hiring for Seasonal part-time Customer Service roles in Austin, TX. You will provide consistently magical service across channels, ensuring a smooth shopping experience for customers and helping them find their next favorite item.

This role requires empathy, strong communication, and the ability to juggle multiple tasks in a fast-paced environment. Applicants should be friendly, adaptable, and committed to Reformation’s mission.