Seasonal Customer Love Specialist

Reformation; Athens (GA); Remote; USD 24,000 - 26,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Commuter Benefits

Paid Time Off

Retirement Planning

Fertility care support

Clothing discount

Volunteer Time Off

Job summary

Reformation, a global fashion brand focused on sustainability, is hiring seasonal customer service representatives. You will provide consistently magical service across all channels, build loyal relationships, and help shoppers find their next favorite item while knowing shipping, fulfillment, and returns inside out.

We value smart, organized, empathetic teammates who communicate clearly and stay calm under pressure.

Qualifications

• Experience in ecommerce customer service preferred.
• Strong communication across email, chat and phone channels.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Provide magical customer service across all channels.
• Build long-term relationships with customers.
• Meet and exceed performance goals.
• Wear many hats for shopping assistance.
• Know shipping, fulfillment, and returns procedures.
• Share feedback with Merchandising, Operations and Product Development.

Skills

Customer service

Communication

Time management

Empathy

Tools

Kustomer

Google Suite

Job description

Reformation, a global fashion brand focused on sustainability, is hiring seasonal customer service representatives. You will provide consistently magical service across all channels, build loyal relationships, and help shoppers find their next favorite item while knowing shipping, fulfillment, and returns inside out.

We value smart, organized, empathetic teammates who communicate clearly and stay calm under pressure.