Seasonal Customer Love Associate - (Remote - GA based)

Reformation; United States; Remote; USD 25,000 - 30,000; Part time

Job summary

Reformation is seeking Seasonal Customer Service Representatives to provide magical support across email, chat, text, and phone. You will help customers with orders, returns, and product guidance while upholding the brand’s mission and service standards.

The role emphasizes a customer-first mindset, strong communication, and the ability to adapt in a fast-paced ecommerce environment. Flexible evenings and weekends are required during peak season.

Qualifications

• Experience delivering customer support across multiple channels.
• Strong written and verbal communication skills.
• Ability to manage time and priorities in a fast-paced environment.

Responsibilities

• Provide consistently magical customer service across all channels.
• Deliver an excellent customer experience with a customer-first mindset.
• Meet and exceed performance goals.
• Wear multiple hats to help customers shop and resolve questions.

Skills

Customer service

Communication

Time management

Empathy

Multichannel support

Tools

Kustomer

Google Suite

Job description

Who We Are:

Being naked is the #1 most sustainable option. We're #2. Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this, and this.

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

What You’ll Do:

• Provide consistently magical customer service across all customer service channels
• Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
• Consistently meet and exceed performance goals
• Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
• Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
• Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
• Get to know the ins and outs of all aspects of the business and gain exposure to different teams

Who You Are:

• Smart, incredibly organized, and driven towards excellence
• Passionate about Reformation’s mission and products
• An incredibly friendly person who loves interacting with people and never loses their cool
• Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
• Positive and willing to take on any task, big or small
• Strong communication skills across all customer service channels, including email, text, and chat
• Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
• Flexible and able to work in a constantly changing environment
• Productive, focused work style to successfully meet case volume expectations

Extra Credit:

• Prior experience on an e-commerce customer service team
• Proficiency with Kustomer and Google Suite

Availability:

We’re currently hiring for Seasonal roles during our next peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest.

Top-performing Seasonal employees may be asked to extend their contract and join us for the next season. They