Seasonal Customer Experience Lead

Macy's; Boston (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Merchandise discounts

Access earned wages

Performance-based incentives

Employee Assistance Program

Job summary

Macy's Inc. is seeking a Seasonal Champion in Boston to foster a welcoming, energized, and service-driven atmosphere during peak season.

You will lead by example, support peers, and drive a culture of hospitality across all channels, while ensuring the store remains organized and inviting. Responsibilities include assisting customers, guiding colleagues, recovering spaces, and contributing to achieving sales goals.

Qualifications

• Leadership to supervise and guide store colleagues.
• Excellent communication with customers and teammates.
• Strong interpersonal skills across departments.
• Attention to detail in daily tasks and reports.
• Collaborative mindset to work with store leadership.
• Able to adapt to varying responsibilities in store operations.
• Flexible to work days, evenings, weekends and holidays.

Responsibilities

• Lead by example on the sales floor and welcome customers and new colleagues.
• Maintain a welcoming, energized store environment with hospitality.
• Recover fitting rooms, update signs/pricing, and assist with merchandise moves.
• Support the team to finish strong and ensure customers leave with what they need.
• Model collaboration and care to help the team serve customers and communities.
• Support opening/closing store activities and back-of-house tasks.

Skills

Leadership

Communication

Interpersonal skills

Detail orientation

Collaboration

Adaptability

Flexibility

Job description

Macy's Inc. is seeking a Seasonal Champion in Boston to foster a welcoming, energized, and service-driven atmosphere during peak season.

You will lead by example, support peers, and drive a culture of hospitality across all channels, while ensuring the store remains organized and inviting. Responsibilities include assisting customers, guiding colleagues, recovering spaces, and contributing to achieving sales goals.