Seasonal Customer Experience Associate

Michaels; Windham (CT); On-site; USD 23,000 - 27,000; Full time

Job summary

Michaels Mansfield, CT is seeking store team members to deliver friendly customer service and a fast checkout experience. You will assist customers, help them find products, and participate in unloading trucks and stocking to keep the store well-merchandised.

Responsibilities include driving the Rewards program enrollments, engaging in VOC surveys, and supporting Buy Online Pickup in Store and Ship From Store processes while adhering to SOPs and safety programs.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Retail experience

Tools

POS system

Job description

Michaels Mansfield, CT is seeking store team members to deliver friendly customer service and a fast checkout experience. You will assist customers, help them find products, and participate in unloading trucks and stocking to keep the store well-merchandised.

Responsibilities include driving the Rewards program enrollments, engaging in VOC surveys, and supporting Buy Online Pickup in Store and Ship From Store processes while adhering to SOPs and safety programs.