Seasonal Customer Care Specialist

Nordstrom, Inc.; McLean (VA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Merchandise discount

401k plan

Paid time off

Job summary

Nordstrom, Inc. in McLean, VA is seeking a customer-focused team member to provide friendly service, process transactions, resolve returns, support order pickup, and mentor new hires on the register. A day includes understanding customer needs, owning interactions, and promoting loyalty programs.

You will build trust with customers and teammates, emphasize privacy and security, and contribute to a positive, dynamic store environment with shifts including evenings and weekends.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in Windows, iOS and Android operating systems.
• Clear, effective communication and interpersonal skills.
• Ability to train and deliver POS/register training for onboarding.
• Ability to prioritise multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish.
• Troubleshoot and resolve customer concerns with empathy and sound judgment.
• Accurately process transactions and ticketing using POS and store systems.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education and compliance.

Skills

Relationship building

Customer service

Communication

POS training

multitask

Tools

POS systems

Store systems

Job description

Nordstrom, Inc. in McLean, VA is seeking a customer-focused team member to provide friendly service, process transactions, resolve returns, support order pickup, and mentor new hires on the register. A day includes understanding customer needs, owning interactions, and promoting loyalty programs.

You will build trust with customers and teammates, emphasize privacy and security, and contribute to a positive, dynamic store environment with shifts including evenings and weekends.